Social media, reading between the lines
Leaning more to having an introverted personality type, I pretty much live in the virtual world most of the time. The internet is a very real virtual world where people buy and sell and connect without meeting in person. I love reading comments on social media sites because they reveal so much about the way people interpret statements, opinions and content shared. Online communication is very different to offline communication. Strangely enough, online often tends to reveal more about a person than face-to-face meetings. Often, when meeting face-to-face, we have our guard up, worrying about how others are going to perceive …
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